Customer Help
Orders and Shipping
Creating an account takes less than a minute. Click the account icon at the top of any page, select “Register,” and enter your email address and a password — or simply tick “Create an account” at checkout the first time you place an order.
If your order hasn’t shipped yet, log in to your account, update your address under “Addresses,” and contact our team right away at +41 (0)79 777 22 35 so we can update it before dispatch. Once an order has left our facility we’re unable to redirect it, since our packaging is time- and temperature-sensitive.
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also log in to your account and view real-time status anytime under “Order History.”
Payments are handled by the payment provider selected at checkout. LeDiamont does not store your full card details on its own servers. Any option to save a payment method is managed by the relevant payment provider.
For orders delivered within Switzerland, prices displayed in CHF already include applicable Swiss VAT. No additional Swiss VAT is added at checkout. For deliveries outside Switzerland, destination-country import duties and local taxes may apply.
Orders within Switzerland use Swiss Post. International shipping, when available and explicitly confirmed by LEDIAMONT, uses DHL. Contact us with your destination, postal code and items to confirm availability, service, shipping costs, cold-chain requirements and delivery dates before ordering. Christmas shipping cut-offs have not yet been confirmed.
Whenever possible, your order arrives in a single, temperature-controlled package. If it includes items with different shipping requirements — for example champagne alongside fresh caviar — they may occasionally ship separately to preserve quality, and you’ll be notified by email if that’s the case.
Our caviar and saffron stock is held in Switzerland. Swiss Post / PostPac Priority serves Switzerland and Liechtenstein for CHF 12.00. Handling is 0–1 working day and transit is 1 working day; caviar is shipped chilled.
You can pay securely by bank card or TWINT. This is the fastest option: your order is prepared as soon as payment is confirmed. Payment by invoice is also possible on request.
Returns and Exchanges
Because caviar and other perishable items cannot be resold once opened, we’re unable to accept returns or exchanges on opened perishable products.
We’re sorry for the mix-up. Please contact our team at +41 (0)79 777 22 35 within 7 days of delivery with your order number and a photo of what you received, and we’ll arrange a replacement or refund at no extra cost — no need to return the incorrect item unless we ask.
Since our products travel in temperature-controlled packaging, damage is rare — but if it happens, contact us at +41 (0)79 777 22 35
Please contact our team first at +41 (0)79 777 22 35 to receive a return authorization and shipping instructions — we ask that items not be mailed back without prior authorization. Once approved, we’ll provide the correct return address and any required packaging steps.
Yes — sold-out items marked “Notify Me” or “Pre-order” on the product page can be reserved; you’ll be charged and shipped as soon as new stock arrives